Return & Refund Exchange
At gmaxvapeaustralia.com, customer satisfaction is our priority. Please read our policy carefully before making a purchase.
Returns
We accept returns only for items that are damaged, defective, or incorrectly supplied. To be eligible, you must contact us within 7 days of receiving your order. Items must be unused, in original packaging, and in the same condition as received.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 3–7 business days.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us within 7 days of delivery.
Non-Returnable Items
- Used products
- Opened vape products or e-liquids
- Sale or clearance items (unless faulty
Non-Returnable Items
To start a return, please contact our support team with your order details and proof of issue.
We aim to resolve all return and refund requests quickly and fairly.